Subject: Tech Support Candidate - Pradeep Yadav
From: Pradeep Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Sep 2021 15:25:19 -0400

| | Tech Support Test

Name | Pradeep Yadav
E-mail | [email-masked]
Phone Number | (422007) 8446109942
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Nashik
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hyper drive solutions | Techinical support | 31/08/2021 | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Ok
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth on mobile and serach for device of speaker bluetooth and connect it.
What according to you makes you a good candidate for customer service or technical support job? | Good understanding of cuatomer need
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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