Subject: Tech Support Candidate - UTKARSH Kumar
From: UTKARSH Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Sep 2021 04:05:08 -0400

| | Tech Support Test

Name | UTKARSH Kumar
E-mail | [email-masked]
Phone Number | (91) 8050858825
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Icici bank | PBO | 06/04/2021 | 16010
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First need to check why error is occurring. Thaen just need to check the another browser. If that not working there is need to clear the history and cache of browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First need to on the both side bluetooth device  then select in the mobile phone which bluetooth device need to connect tap on that after then it will send q verification code just need to match them and click on ok.It will get connect.
What according to you makes you a good candidate for customer service or technical support job? | I have a patience while connect with the customer ,have a great politeness while interacting with cuatomer . Listen the query with very attentive , resolve the query as soon as possible,  An experience to talk with the arrogant and angry customers and make them so calm very soon.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |