Subject: Tech Support Candidate - Amar preet singh Amar preet
From: Amar preet singh Amar preet <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Sep 2021 02:56:48 -0400

| | Tech Support Test

Name | Amar preet singh Amar preet
E-mail | [email-masked]
Phone Number | (+91) 9389249613
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Idealprepaid india pvt. Ltd | Technical support | 18/sept/2021 |
Previous Employer 2 | Rungta software solution | Hardware support | 07/april/2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check the internet connection. After that i will try to open that site on other browser. If it didn't open, then its solution will be taken according to the error..
If the error is 404 error (url not found), 403 (server temporarily down), then it is a server side issue..
If the error is 506 error! Then i have to add the site into the privacy setting of internet browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First open bluetooth
Then select the device you want to connect
Then pair the device.

What according to you makes you a good candidate for customer service or technical support job? | The candidate should have good communication skills , technical skills and troubleshooting skills of the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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