Subject: Tech Support Candidate - Shanu Kumar Mr
From: Shanu Kumar Mr <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Sep 2021 23:04:04 -0400

| | Tech Support Test

Name | Shanu Kumar Mr
E-mail | [email-masked]
Phone Number | (+91) 8539032722
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 126
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sysnet global Technology Pvt. Ltd. | Desktop support Engineer | Working | 20k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I check, internet is connected or not, then check is user have access to use this url or not, then check website url ping, is communicating with server or not, then check is it opening from open internet or not, then check in other systems.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st I open my bluetooth and make it discoverable, then switch on the speaker and set bluetooth mode and will find my bluetooth then connect.
What according to you makes you a good candidate for customer service or technical support job? | Its all about my attitude in addition to my academic qualification, like I should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.Problem solving skill.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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