Subject: Tech Support Candidate - Abhishek Kumar Sharma Abhishek
From: Abhishek Kumar Sharma Abhishek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Sep 2021 07:55:15 -0400

| | Tech Support Test

Name | Abhishek Kumar Sharma Abhishek
E-mail | [email-masked]
Phone Number | (011) 8810245633
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na |
Previous Employer 1 | iEnergizer IT Services Private limited | Assistant Executive Customer Service | 17 sep 2021 |
Previous Employer 2 | Na | Na | Na |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will check the internet speed. Then I will to follow the troubleshooting steps. I will restart the computer. I will check the internet speed by using the Okla speed test application. After doing these steps, I will check all the connections of ports.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly, I will switch on the speaker and start the blutooth mode in speaker. Then I will start the blutooth in my mobile phone. I will search the the speaker blutooth name. Then after I will tap on the name. Then it will automatically get connected.
What according to you makes you a good candidate for customer service or technical support job? | Over the year, I have built up a diverse range of skills and qualities that I believe, are a perfect match for the customer service job profile. The patience and listening skills makes me perfect to attend the customer queries. I have problem solving skills. My customer handling skills play a vital role for the customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |