Subject: Tech Support Candidate - Gaurav Shrivastava
From: Gaurav Shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Sep 2021 07:09:35 -0400

| | Tech Support Test

Name | Gaurav Shrivastava
E-mail | [email-masked]
Phone Number | (+91) 9584376156
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Indore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Teleperformance | Customer support executive | 31 July 2021 | 14700
Previous Employer 2 | Wellknow polyester ltd | Process shift incharge | Aug 2019 | 24300

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1will cross check internet connectivity.
That's all I know

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 turn on bluetooth through settings
2 will turn on the desired option of the device.

What according to you makes you a good candidate for customer service or technical support job?

For customers service
1. polite
2. humble
3. Good listener
4.  Confident
5.  Problem solving
6.  Good speaker

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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