Subject: Tech Support Candidate - Sunil Kumar Sunil
From: Sunil Kumar Sunil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Sep 2021 02:41:30 -0400

| | Tech Support Test

Name | Sunil Kumar Sunil
E-mail | [email-masked]
Phone Number | (+91) 9990995064
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida West
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SYNC query | BDE | N/A | 37000
Previous Employer 1 | Billfree LABS PVT LTD | BDA | 30/04/2021 | 35000
Previous Employer 2 | Mywish Pvt Ltd | SALES SUPPORT EXECUTIVE | 04/05/2019 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Restart my device. Make sure internet connectivity is perfectly working. Check the website. Fix the error or any issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth speaker. Disconnect it with all devices. Restart again. Make sure bluetooth speaker is in range of the device /mobile to be connected.
Switch On the bluetooth in both device ensuring discoverable to each other to get connected.
Allow pairing once clicking on mobile device after getting  Device name in mobile.

What according to you makes you a good candidate for customer service or technical support job? | I am having a considerable experience in Customer support, fulfilling the support technically and the issue. I have resolved 3 chat flow in a single queue.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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