Subject: Tech Support Candidate - Saif Ali Khan Saif
From: Saif Ali Khan Saif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Sep 2021 02:17:25 -0400

Tech Support
Test

Name

Saif Ali
Khan Saif

E-mail

[email-masked]

Phone Number

(+91) 7985041896

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Batla House Jamia

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Lakshyadeep Info

Networking
Engineer and Data Entry Operator

2020

21500

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Firstly i will check the
internet connection if it is wired than i will check wire is connected properly
or not and i will try to diagnose the problem using troubleshooting or we can
use TraceRT command which is use for finding the error.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Firstly on
the Bluetooth on phone and then on speaker and try to find the name of Bluetooth
speaker like wise and search in your Bluetooth setting and by pressing connect
we can connect and enjoy the speaker sound.

What according to
you makes you a good candidate for customer service or technical support
job?

For me a good candidate should firstly listen the customer
problem and try to solve customer problem in good manner if the problem is
beyond my knowledge than i will ask to the my senior or colleagues.and most
important thing is that try to solve customer problem within time limit that
will be great for me and also for company.

On a scale of 1 - 5
please rate your fluency in spoken English

4