Subject: Tech Support Candidate - Ravi Shankar Kushwaha
From: Ravi Shankar Kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Sep 2021 08:52:01 -0400

Tech Support
Test

Name

Ravi
Shankar Kushwaha

E-mail

[email-masked]

Phone Number

(+91) 9760273388

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Bareilly,Uttar
pradesh

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Aforeserve.ccom ltd

Team Leader

1 Month Notice
Period After Provide Offer Letter

25000+ Accommodation
+conveyance

Previous Employer 1

3i Infotech ltd

Sr.customer
support

oct 2017

16000 +Accommodation

Previous
Employer 2

Hcl services ltd

Desktop Engg

oct
2014

8500 +Accommodation

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

firstly i
would check the internet connection , Make Sure Internet Connection is ok.

2 step

i would check that url site is corret, or check typing mistake and Open with or
launch any other Browser and check it.

3 Step.

Reset Browser History and Cookies

3 Step

Check URL, or  Check if the Website is Down for Everybody or Just
Me.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Power On Bluetooth Speaker. Press Bluetooth

Swipe UP/down from the top of the  Mobile screen.

Touch and hold Bluetooth.

Tap Pair new device, Pair new device, check under "Available devices" or
tap

What according to you makes you a good candidate
for customer service or technical support job?

Its all
about my  attitude in addition to my academic qualification, like i  should be
soft spoken, good listener, problem solver, helpful, team builder and know how
to engage the people well.

On a scale of 1 - 5 please rate your
fluency in spoken English

3