Subject: Tech Support Candidate - Suraj Pal Suraj
From: Suraj Pal Suraj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Sep 2021 08:30:16 -0400

| | Tech Support Test

Name | Suraj Pal Suraj
E-mail | [email-masked]
Phone Number | (011) 8448341891
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tipping Mr pink private limited | IT executive | 30 th | 23000
Previous Employer 1 | Microsense networks private limited | IT service desk executive | 4 March 2021 | 20000
Previous Employer 2 | Sucurelynks | IT helpdesk engineer | 15 March 2018 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I'll check my internet connectivity, then I will check, IP address that have I given any IP manually into the wlan by typing ncpa.cpl command, then I'll check proxy settings into the browser, I will also check the browser is updated or not, I will also try to ping my PC with ping www.google.com or ping 8.8.8.8 -t, and many other ways

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I'll turn on the speaker, then I will scan my mobile phone Bluetooth scanner so that my phone will be able to find the speaker with its name or model number, then I will be able to connect.

If Bluetooth support usb connectivity with phone , I'll be able to connect with that way as well

What according to you makes you a good candidate for customer service or technical support job? | It's all about my skill and professionalism to connect with customers, I have also participated in American delegation or tour of trump in india, we were the only IT point of contact for all the American delegation in ITC Maurya hotel, we were also awarded with the certificate of excellence by white House, not only for America but also for may other delegations as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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