Subject: Tech Support Candidate - vinay kumar vinay
From: vinay kumar vinay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Sep 2021 06:13:04 -0400

| | Tech Support Test

Name | vinay kumar vinay
E-mail | [email-masked]
Phone Number | (+91) 8700836051
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aakash Edutech Pvt Ltd | Application Support | Currently working | 23000
Previous Employer 1 | AGS Transect Technologies | IT helpdesk | 8 July 2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Initially I will check my network connectivity and then try to check with the nslookup command . If still there is any issue then try to clear my browser cache and then try that website with incognito tab as well . If still not able to connect then check with the admin rights for that particular website .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

There are the steps to connect with a Bluetooth device-

open blutooth settings - if inicially have connection then automatically connect - but sometime it's failed then remove that device - refresh for search another device - finally connect with the device

What according to you makes you a good candidate for customer service or technical support job? | I am proficient to find the issue and resolve them as soon as possible
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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