Subject: Tech Support Candidate - Vineet Saini
From: Vineet Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Sep 2021 08:53:44 -0400

| | Tech Support Test

Name | Vineet Saini
E-mail | [email-masked]
Phone Number | (91) 9999948886
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sangam Vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | IO Digital | Customer care executive | 10th April 2021 | 22000
Previous Employer 2 | True Vision India Pvt. ltd. | Relationship manager | 2016 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check my internet connection is working properly or not.
Second I will clear the history of my browser. If still not working I will check if there any downtime of this site.
Last I will check if there is no downtime then I will check the site on other devices or system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth speaker.
Switch on my mobile bluetooth.
Search for the bluetooth speaker device in my mobile.
Pair both the devices once paired it is ready to use.

What according to you makes you a good candidate for customer service or technical support job? | Today's time is a gadget time only. We are using technology more often. Ex mobiles, bluetooth, laptops etc. I am also a gadget person review all the gadget launches via youtube/google sources. Most of the time I troubleshoot if face any kind of issue while using the gadgets. I am connected with recent technology/tools/gadgets. Hence feel I can be a good candidate for customer service or technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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