Subject: Fwd: Tech Support Candidate - Shivesh Singh
From: HR Livesalesman <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Darpan Arora <[email-masked]>
Date: Thu, 23 Sep 2021 05:27:40 -0700 (MST)

Hi Pritish, 

Please check this candidate for EPOS 

    * Excellent Comm Skills 
    * Worked with Dell/Convergys and Concentrix 
    * Have 6.5 Yrs Exp in Tech 
    * Immediate Joiner 

Regards, 
Darpan Arora 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 23, 2021, at 4:42 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Shivesh Singh 
E-mail 	[email-masked] 
Phone Number 	(91) 9821531194 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Sector 49 Noida 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
Hardware - Basic 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix 	Senior Tech Advisor 		40000 
Previous Employer 1 	Dell international Services 	Sr ctsa 	1st dec 2016 	32000 
Previous Employer 2 	Convergys 	Sr TSO 	15th June, 2013 	17000 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step 1: I will try accessing any other website to see if the internet connection is working. 

If any other site launches, this implies that the issue is system specific(Scenario A) 

If no other site launches successfully, this could imply that the issue might be connection specific(Scenario B) 

Scenario A: I will start with checking the exact error code that I get, to see what the code could imply. will do a TCP ip, Winsock reset qnd flush DNS. 

Scenario B : We can check if the internet is accessible on other devices, if availaibale. Restarting he router and checking the lights would be next few steps. 

However there are a lot of factors that could cause this. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1)Power on the bluetooth speaker. 
2)Switch on the bluetooth in the mobile phone and, if not automatically done, scan for available bluetooth devices. 
3) Once the name of the speaker is in the said list choose that name to coonect and pair. 
What according to you makes you a good candidate for customer service or technical support job? 	The best approach is to let the customer explain things first off and gain the insight as to the actual issue. We must always remember that the customer is not the tech and may present any issue in his/her own words. 

Once we have the grasp of the issue, assurance , as to what we can actually help with, explanation with a verbose reason as to why there are are any limitations, if any. 

So active listening, empathy and technological fluency are the three key factors. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5