Subject: English Language Test - Isaah Marie Lastima
From: Isaah Marie Lastima <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Sep 2021 08:16:16 -0400

Foreign Language
Screening Test

Name

Isaah Marie
Lastima    /  (+63) 9059494973    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear (name),

I am sorry to inform you that there was an error about the delivery of your
order 123457, the hand bag.

It was delivered on time but it was shipped to the wrong address as per the
courier.

However, it has been already returned to our store.

I would like to confirm your address again by replying through this email so we
can send it to you and expect it to be delivered within 5 days.

We take responsibility of our mishap and actions and we are doing our best that
this should not happen again.

Thank you for understanding and for your patience.

Regards,

xxxx

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

We are very sorry that the cabinet you received had scratches on and the
inconvenience this may have caused you.

We always make sure that our products are functionable, free from errors and
flaws but one slipped through and certain situations are sometimes out of our
control.

Our team will come back tomorrow morning to replace and install your new TV
cabinet.

Thank you for patronizing our shop and please let us know how else we can help
you with your concern and we will be happy to assist you.

Regards,

Homebox Team