Subject: English Language Test - Riza Dalmacio
From: Riza Dalmacio <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Sep 2021 03:22:25 -0400

Foreign Language
Screening Test

Name

Riza
Dalmacio    /  (+63) 9383519923
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Maam/Sir,

Good day.

Thank you for sending your message here in our corporate email. We sincerely
apologize for the inconvenience and I know that you are very excited to get this
beautiful hand bag that you ordered to us.

As per checking in our system, One of courier tried to deliver your package in
your give address. However, the courier said it was wrong address.

Kindly provide to me your exact address so I can fully check if the your address
is the same what it is indicated in our system. After providing your correct
address we will enter the correct and make a re-schedule for the delivery of
your package. Thank you.

Best Regards,

Riza Dalmacio

Babyshop Team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear Mr. Abdul,

Good day.

Thank you sending an email to us. In behalf of Homebox Team, I sincerely
apologized for what happen but don't worry we will help you with this concern
and make a best solution in it.

With that cabinet, we will be able to replaced it into new one since we have
here new cabinet the same as the one you have chosen and we make sure that it
don't have any scratches at all, if it is okay with you?

We would want to know what time are you available so we can change the TV
Cabinet and change into new one.

Hoping for your response soon. Thank you.

Best Regards,

Riza Dalmacio

Homebox Team