Subject: Tech Support Candidate - Ravi Kumar
From: Ravi Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Sep 2021 02:55:33 -0400

Tech Support
Test

Name

Ravi
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9716448897

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Chattarpur

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Networking - advance

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

innoscripta GmbH

Data Entry
Specialist

01-05-2021

22000

Previous Employer 2

KW Conferences Pvt.
Ltd

Executive Assistant

01-09-2019

18000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will be going to enter in directly to the URL
on the browser as www.ndtv.com this is the best way to file any website if it's
correct it will work properly

or

search it on Google for an example, like NDTV, ndtv.com, NDTV
website

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to settings

Tap the Bluetooth option

Turn on Bluetooth

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected!

What according to you makes you a good candidate
for customer service or technical support job?

I do
understand what people want in life or any specific area they are involved with,
like if someone had no idea with how to connect a Bluetooth speaker to your
mobile phone like you just ask maybe I don't have an idea how to do it what i
know how to find it.

On a scale of 1 - 5 please rate your
fluency in spoken English

4