Subject: Tech Support Candidate - Sharma Satyvan
From: Sharma Satyvan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 16:12:42 -0400

| | Tech Support Test

Name | Sharma Satyvan
E-mail | [email-masked]
Phone Number | (202001) 7505702198
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | ALIGARH
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Chat and e-mail

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Exl | Cce | Na |
Previous Employer 1 | Aegis | Sles | Na |
Previous Employer 2 | Kocherteck | Sales | Na |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Hello for the inconvenience, I am ther to help you. May I know that error please, Can you please send me the screen shot so can I help you with the better manner.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Please turn on the Bluetooth keyboard device mobile and speaker. Then please pair with the boot device.
What according to you makes you a good candidate for customer service or technical support job? | Always define customer VOC, give the flight step to the customer and resolve the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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