Subject: Tech Support Candidate - Manglalson Gangte
From: Manglalson Gangte <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 13:15:49 -0400

| | Tech Support Test

Name | Manglalson Gangte
E-mail | [email-masked]
Phone Number | (+91) 6009254829
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | south west Delhi, Munirka Village
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I will try to fix the error with these troubleshooting steps. Firstly, I'll check the web address for typos and make sure the internet connection is working normally. And also check if the website is down for everybody or just me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold bluetooth.
3. Tap new pair device. If you don't find pair new device, check under ''Available devices" or tap more. Refresh
4. Tap the name of the bluetooth device you want to pair with your device.
5. Follow any on screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | There are a lot of factor to be considered for someone to be great candidate for customer service or technical support job. First, i think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude in addition to your academic qualifications,like you should be soft spoken, good listener ,problem solver,helpful,team builder and how to engage people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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