Subject: Tech Support Candidate - Vishwas Choudhary
From: Vishwas Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 12:47:01 -0400

Tech Support
Test

Name

Vishwas
Choudhary

E-mail

[email-masked]

Phone Number

(+91) 9582916564

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Rohini sector 14

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Speakers & Audio
Advanced
Excel.

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Policy bazaar

Associate Sales
Consultant

2 July 2021

16286

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1. Restart My Device -

- Usually many basic problems can be solved simply by restarting your device.
This clears caches, and forces the device to re-load the program or web page you
may be having issue with.

- Before you restart or shut down your device, make sure to save all necessary
work to prevent data loss.

- After rebooting, check if you are still having the same problem again. Many
times, this is all that's needed to fix issues you may have.

2. Make Sure the Internet Connection Works-

- Open your browser. In the address bar at the top, type in Google.com , then
push Enter or Return.

- Make sure you're able to load Google.com. Once this loads, make sure you're
able to search. Type something in the Search box, then select Google Search.

- Make sure search results load properly.

- If searching doesn't work, then there's reason to believe that you're not
connected to the Internet. Fix the connection issue before proceeding.

3. Check if the Website is Down for Everybody or Just Me-

- It's a good idea to test if the site you're trying to access is down for
everyone, or just you. There's a website that facilitates doing just that.

- Open your preferred browser, and visita website checker page, such as "Down
for Everyone or Just Me.

- On the site, type in the website address you're having problems reaching, then
then push Enter or Return.

- Look at the result from the site, to determine if the site is
down.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1- Swipe down from the top of the screen on
your phone.

2- Touch and hold Bluetooth.

3 - Tap Pair new device.

4 - tap More  and then Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

5 - Follow any on-screen instructions.

6 - When your phone and the Bluetooth device are connected, the device shows as
"Connected.

What according to you makes you a good candidate
for customer service or technical support job?

Some of
the skills that are always welcome are great communication skills, ability to
listen, patience, problem-solving, people-first attitude, Attentiveness,
Creativity and Re-sourcefullness, etc.

On a scale of 1 - 5
please rate your fluency in spoken English

4