Subject: Tech Support Candidate - Sahil Kanojia
From: Sahil Kanojia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 12:44:42 -0400

Tech Support
Test

Name

Sahil
Kanojia

E-mail

[email-masked]

Phone Number

(91) 7307676782

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Amritsar

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Css corp Pvt ltd

Engineer

15000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First need to check internet connectivity. If
internet is working then we dig into problem if not then ask customer to contact
with their ISP. If internet is working then it might be system issue or website
issue. In system issue we can check basic things like date time, browsers that
customers use, ip problem, might some privacy is enable by customer and if it is
website issue we can check this by browse some other websites and tell customers
to about that. If customers is not satisfied than we can also raise
ticket.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Go to settings

2. Go to connectivity Section

3. Go to Bluetooth

4. Turn On Bluetooth

5. In search section we can see available Bluetooth

6. Turn On Speaker’s Bluetooth

7. Select Speaker’s Bluetooth Name

Now Bluetooth is connected you can enjoy

What according to
you makes you a good candidate for customer service or technical support
job?

Need to understand customer problem and providing them best
solution in time. As name suggests if we make customers satisfied then we have
done our job very well.

On a scale of 1 - 5 please rate your
fluency in spoken English

3