Subject: Tech Support Candidate - Wasim Akram Wasim
From: Wasim Akram Wasim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 12:34:30 -0400

| | Tech Support Test

Name | Wasim Akram Wasim
E-mail | [email-masked]
Phone Number | (91) 8955918111
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland pvt. Otd | Sr. System Engineer | 30 September | 22000
Previous Employer 1 | Renovision | Desktop Support Engineer | 31 july | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all read error code after that we need to check internet connectivity if everything thing is fine  than this I occurred from ndtv server end

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all need to Bluetooth active in both devices after that check Bluetooth name in list and paired mobile device with bluetooth speaker
Given a voice message by bluetooth speaker that you are now connect

What according to you makes you a good candidate for customer service or technical support job? | According to me that Engineer have technical skills and interpersonal skills , both skills are must required in a desktop support engineer
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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