Subject: Tech Support Candidate - Deepika Mishra
From: Deepika Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 12:29:52 -0400

| | Tech Support Test

Name | Deepika Mishra
E-mail | [email-masked]
Phone Number | (+91) 7985763490
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gorakhpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Firewalls

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Associate Customer Support | 16 October 2021 | 11500
Previous Employer 1 | CAGX Global Telecom Pvt Ltd | intern | 30 March 2021 | not fixed
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connectivity.
Reboot the Wi Fi or router or modem.
Check the website connectivity using ping command.
Check the DNS server while it is resolving or not by using nslookup command

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn ON the Bluetooth device of mobile phone.
Search for the available devices.
Tap the device name which you want to connect.
Pair the Bluetooth device with your mobile phone.
Bluetooth device is connected with your mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills.
Good listener.
Good problem solving capability.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |