Subject: Tech Support Candidate - Abhishek Shrivastav
From: Abhishek Shrivastav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 12:08:44 -0400

| | Tech Support Test

Name | Abhishek Shrivastav
E-mail | [email-masked]
Phone Number | (+91) 7536065616
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Agra
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1 First I will check my internet it is working or not
Step 2 If it is not working I will check my router and connect the internet
Step 3 Now i will try the website if we face the error again
Step 4 I will clear the recent history and cookies and cache of my web browser
and try to ping the website
if ping response is showing request time out then there will be issue from website end

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 First we will open Bluetooth of Mobile
Step we will also on Bluetooth speaker
Step 3 we will put the speaker in pairing mode
Step 4 we will search from Bluetooth option
Step 5 we will try to pair the speaker after the pass key match it will work

What according to you makes you a good candidate for customer service or technical support job?

Step 1 Respect for all users, team members, and superiors--even when it's not reciprocated
Step 2: Self-discipline
Step 3 The ability to effectively prioritize tasks Step 4 Dedication and commitment to problem resolution
Step 5 A detail-oriented working style
Step 6 The ability and willingness to communicate Step 7 The willingness to share knowledge with team members, superiors, and users
Step 8 A humble attitude about knowledge limitations
Step 9 The ability to learn from experience and from informal/formal instruction
Step 10 The ability to think logically and creatively
Step 11 The ability to apply knowledge to new situations

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |