Subject: Tech Support Candidate - Amit Maindoli
From: Amit Maindoli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 11:58:23 -0400

| | Tech Support Test

Name | Amit Maindoli
E-mail | [email-masked]
Phone Number | (+91) 9027179947
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Tech Mahindra | Technical support engineer | 30th July 2021 | 25000
Previous Employer 2 | Ienergizer | Jr. Engineer | 3rd Aug 2018 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I will check the internet connection and try to open website in another browser. After that I will clean and cache data from the history.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth speaker and mobile Bluetooth.  Scan for the devices on mobile then pair and connect.
What according to you makes you a good candidate for customer service or technical support job? | Professionalism, patience and customer-first attitude
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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