Subject: Fwd: Tech Support Candidate - Deepika Mishra
From: HR Livesalesman <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Darpan Arora <[email-masked]>
Date: Wed, 22 Sep 2021 06:38:18 -0700 (MST)

Hi Pritish, 

Please check this candidate for EPOS 

    * Btech Graduate 
    * Exp of 1.2 Yrs in Tech 
    * Can join in 15 Days 

Regards, 
Darpan Arora 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 22, 2021, at 6:57 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Deepika Mishra 
E-mail 	[email-masked] 
Phone Number 	(+91) 7985763490 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Gorakhpur 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
firewalls 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tech Mahindra 	associate customer support 	8 october 	11500 
Previous Employer 1 	NA 	NA 	NA 	NA 
Previous Employer 2 	NA 	NA 	NA 	NA 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I will check the internet connection 
2. I will reboot the wifi modem cable once 
3. I will check the website connectivity using the ping command 
4 I will check DNS server is resolving the IP or not using the Nslookup command 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	turn on Bluetooth in our phone 
Search the available Bluetooth devices 
tap the device name which we want to connect 
start the pairing 
after pairing the Bluetooth device will connect with the phone 

What according to you makes you a good candidate for customer service or technical support job? 	Good communication skill 
Good problem-solving ability 
Good listener 

On a scale of 1 - 5 please rate your fluency in spoken English 	4