Subject: Tech Support Candidate - Kartik Singh Saini
From: Kartik Singh Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 06:43:38 -0400

| | Tech Support Test

Name | Kartik Singh Saini
E-mail | [email-masked]
Phone Number | (91) 9717682061
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na |
Previous Employer 1 | Na | Na | Na |
Previous Employer 2 | Na | Na | Na |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection on the device I'm using to see if if I'm connected to the internet or not.
2. If I'm connected to the internet and am still not able to access the website I will read the error code and it's description in the browser.
3. The browser will tell me what could be the problem and it's possible solution(s). The next step will be to try solving the problem through the solution mentioned in the browser. For example, if the browser prompts me to undo any proxy connections I'm using.
4. If I'm still not able to solve the problem but can access google or other search engines, I will copy-paste the error code and it's description and look for a solution through the search results.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth speaker and set it to bluetooth mode.
2. Turn on bluetooth on my mobile phone and click on add device and tap on the option with my speaker's name on it and click on pair.
3. The speaker will be connected.

What according to you makes you a good candidate for customer service or technical support job? | I have been using computers since I was 7 years old. I have used most types of computers and as a user I have come across many problems both in hardware and software. As an indian I had limited access to the internet in early 2010s so I had to troubleshoot and solve the problems myself. So I have enough experience in device troubleshooting as a user and I know what kind of problems people face with their devices.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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