Subject: Tech Support Candidate - Ravi Prakash
From: Ravi Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 04:04:52 -0400

Tech Support
Test

Name

Ravi
Prakash

E-mail

[email-masked]

Phone Number

(091) 9931688479

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Policybazzar.com

Associate

18-09-2021

23000

Previous
Employer 2

Railrestro.com

Associate

20-02-2019

15000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I'll look
after the specified error and further would try to search resolution of that
particular error no over internet. Also, I'll cross check the domain name, that
whether it is correctly written or not. If still error occurs, I'll check the
internet connection.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on
Bluetooth of speaker and phone. Scan nearby available bluetooth device in phone.
Pair with the device named for your speaker, you're good to go. Start grooving.

What according to you makes you a good candidate
for customer service or technical support job?

Delivering csat experience along with excellent quality makes
a suitable candidate for the aforementioned profile.

On a scale of 1 - 5
please rate your fluency in spoken English

4