Subject: Tech Support Candidate - Deepak Sidana Deepak
From: Deepak Sidana Deepak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 03:37:36 -0400

Tech Support
Test

Name

Deepak
Sidana Deepak

E-mail

[email-masked]

Phone Number

(247001) 7078761012

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Saharanpur

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TCS

System Administrator

NA

25200

Previous
Employer 1

NA

Previous Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First, I'll check whether it's authorized address
or not, if it's not authorized then user have to raise request with requirements
for the same.

If it's authorized, still not able to access, then I'll check proxy/IP through
which traffic going on.

If still not working, then I'll delete all cache and cookies files. If still
there is issue, then I will connect with concern team.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Open
settings, then bluetooth and search for concern device and aftethat pairing
device.

What according to you makes you a good candidate
for customer service or technical support job?

I'm
working for this role since last 2 years. As of now, I worked on multiple
incidents. I know how to deal pressure, how to manage SLA. I think this JD suits
me perfect.

On a scale of 1 - 5 please rate your fluency in
spoken English

4