Subject: Tech Support Candidate - Sandeep Thakur
From: Sandeep Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Sep 2021 10:08:38 -0400

Tech Support
Test

Name

Sandeep
Thakur

E-mail

[email-masked]

Phone Number

(91) 7503447906

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro

Previous Employer 1

Coforge

Previous
Employer 2

Prison Infotech

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I am working in WIPRO as Senior Executive IT
support Engineer L3, I have handle AD(user/server/GPU/FSMO roles),DNS, ITIL,
VMware, Hyper-v, ITIL4, SCCM, McAfee, wintel Admin, O365, End user support or
call,tickets tool Service Now, Remote Desktop.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

Some of the skills that are always welcome are great communication skills,
ability to listen, patience, problem-solving, etc. Answer example: ... While
working in this position, I've learned a lot about customers' needs and demanded
customer service skills

On a scale of 1 - 5 please rate your
fluency in spoken English

4