Subject: Tech Support Candidate - Toshmi Kamal
From: Toshmi Kamal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Sep 2021 09:04:16 -0400

Tech Support
Test

Name

Toshmi
Kamal

E-mail

[email-masked]

Phone Number

(110049) 9568936286

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

South extension-1 New
Delhi

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Many basic problems can be solved simply by
restarting your device. After reviewing, check if you are still having the same
problem again then make sure the Internet connection works.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen. Touch and hold the
Bluetooth. Tap pair new device If you don’t find Pair new device, check under
“Available devices” or tap more. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

The positive attitude towards customer and willingness to help
someone by providing the correct resolution or information. Maintaining
professional relationship with the customer and my ability to adapt to any
situation. I can work well and communicate with others to contribute to team
efforts.

On a scale of 1 - 5 please rate your fluency in
spoken English

4