Subject: Tech Support Candidate - Vinaykumar Pandiripalli
From: Vinaykumar Pandiripalli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Sep 2021 07:32:32 -0400

Tech Support
Test

Name

Vinaykumar
Pandiripalli

E-mail

[email-masked]

Phone Number

(532213) 9182238328

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Pathapatnam, srikakulam
district

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.Check the web address (URL) in the address bar
to make sure you're going to the right webpage.

2.If you are, try to open the same webpage on another computer connected to the
same network

3.If you can't see the webpage on any computer, check if you're connected to the
Internet. If you are, the webpage might be down.

4.Delete your cookies

5.Change your proxy settings

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your
device.

What according to you makes you a good candidate
for customer service or technical support job?

The
candidate is willing to go the extra mile for customers. The candidate has the
ability to look at a problem from many perspectives. The candidate can work with
others to develop a new solution or fix.

On a scale of 1 - 5
please rate your fluency in spoken English

4