Subject: Tech Support Candidate - Ravi Sharma
From: Ravi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Sep 2021 07:27:20 -0400

| | Tech Support Test

Name | Ravi Sharma
E-mail | [email-masked]
Phone Number | (0) 9717309756
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Sr Associate | Currently working | 31045
Previous Employer 1 | Irvine Infocom | L-2 | Nov 2018 | 26000
Previous Employer 2 | Tech Radikal | L-1 | Aug 2016 | 20000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Close the browser and restart it.
If did not work than check other Web pages if same than internet, DNS, proxy or some other issue.
Check router lights, restert may help if same on other device.
Clear cookies can help, also try release ip which can also help and so on.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open settings, go to Bluetoot, turn it on search for nearby device, after recognise tap on it and click connect, you are done.

What according to you makes you a good candidate for customer service or technical support job?

I have more than 4 years of experience with International clint and customer.
I understand them well, and make them too.
Also i have not just an experience of Customer support but also Technical Support as well.
Also i have done some online certification program which makes me the right candidate for that profile.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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