Subject: Fwd: Tech Support Candidate - Jatin Sehgal
From: HR Livesalesman <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Darpan Arora <[email-masked]>
Date: Tue, 21 Sep 2021 03:18:28 -0700 (MST)

Hi Pritish, 

Please check this candidate for EPOS 

    * Good Comm Skills 
    * Have good Experience, working with Concentrix, iYogi 
    * Immediate Joiner Latest by Monday 
    * Fair Knowledge on Tech 

Regards, 
Darpan Arora 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 21, 2021, at 3:41 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Jatin Sehgal 
E-mail 	[email-masked] 
Phone Number 	(+91) 8595973739 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Mohan Nagar Ghaziabad 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Concentrix 	CS Executive 	09Sep 2021 	20 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. RESTART THE BROWSER 
2. CHECK YOUR INTERNET CONNECTION 
3 CONFIRM THE WEBSITE URL 
4. Clear Catche and History 
5. Check Pop Up Blocker 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on Blutooth 
Search for Devices 
Connect with device 
Enter passcode 

What according to you makes you a good candidate for customer service or technical support job? 	Active Listener 
Empathetic Person 
Patience 
Solution provider 
On a scale of 1 - 5 please rate your fluency in spoken English 	5