Subject: Tech Support Candidate - Jatin Sehgal
From: Jatin Sehgal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Sep 2021 06:11:38 -0400

| | Tech Support Test

Name | Jatin Sehgal
E-mail | [email-masked]
Phone Number | (+91) 8595973739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mohan Nagar Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | CS Executive | 09Sep 2021 | 20
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. RESTART THE BROWSER
2. CHECK YOUR INTERNET CONNECTION
3 CONFIRM THE WEBSITE URL
4. Clear Catche and History
5. Check Pop Up Blocker

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Blutooth
Search for Devices
Connect with device
Enter passcode

What according to you makes you a good candidate for customer service or technical support job?

Active Listener
Empathetic Person
Patience
Solution provider

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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