Subject: Tech Support Candidate - Jyoti Chouhan
From: Jyoti Chouhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Sep 2021 06:05:37 -0400

Tech Support
Test

Name

Jyoti
Chouhan

E-mail

[email-masked]

Phone Number

(91) 9560152267

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida sec 44

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Kochar Infotech

Associate

14 April

14.5

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

If site is not opening so we
will-

Refresh the page

Make sure the java script is enabled

Cookies should be enabled

Clear the cache and cookies and still if it not working so restart the
browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open the bluetooth of both devices

Search for bluetooth speaker

Tap on bluetooth name

Pair the bluetooth speaker with phone and bluetooth speaker will connect with
phone.

What according to you makes you a good candidate
for customer service or technical support job?

I am good
listener so listening the problem is very first step so that we can understand
the concern. Second I am quick learner  so I take action quickly. Empathy
should be shown towards customer  and acknowledgement is also
necessary.

On a scale of 1 - 5 please rate your fluency in
spoken English

4