Subject: Fwd: Tech Support Candidate - Ritesh Kumar
From: HR Livesalesman <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Darpan Arora <[email-masked]>
Date: Tue, 21 Sep 2021 02:16:15 -0700 (MST)

Hi Pritish, 

Please check this candidate for EPOS 

    * Good Comm Skills 
    * Exp of 9 Yrs in Tech 
    * Stay in Noida 
    * Immediate Joiner 

Regards, 
Darpan Arora 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 21, 2021, at 1:21 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Ritesh Kumar 
E-mail 	[email-masked] 
Phone Number 	(91) 9873582341 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Greater Noida west 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MacOS 
Hardware - Basic 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Trig International 	TSE 	July 20, 2021 	36000/- 
Previous Employer 1 	Telus International 	TSE 	Aug 18,2020 	38000/- 
Previous Employer 2 	Next gen global 	TSE 	July 19, 1999 	35000/- 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.Check in another browser. 
2.Check other website opening or not. 
3.Reset browser. 
4.Check internet connection 
5.Check in cmd - ipconfig , ping router and website. 
6. Turn off wi-fi , Turn on wi+fi 
7. Check and enable ,disable adapter. 
8. Try to swap ethernet cable if connected by ethernet cable. 
9.Turn router of an on, 
10. Run winsock reset command . 
11.Restart the computer. 
After all these steps internet will work. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Check Wi-Fi username and password. 
2.Check Wi-Fi working on other devices. 
3.Setting turn on bluetooth on , check the device name , check status and if device is showing connect the Bluetooth speaker to mobile. 
What according to you makes you a good candidate for customer service or technical support job? 	As I have a good knowledge about windows , Mac operating systems and my experience working with global customers make me a good candidate for customer service or technical support. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4