Subject: Re: Tech Support Candidate - Preetha Nair
From: Darpan Arora <[email-masked]>
To: deeksha <[email-masked]>
Cc: HR <[email-masked]>
Date: Tue, 21 Sep 2021 02:12:43 -0700 (MST)

Hi Deeksha, 

Her number is continues busy 

Regards, 

Darpan Arora 
Executive HR 
LiveSalesman 
+91- 9650078841 
[email-masked] 

From: "deeksha" <[email-masked]> 
To: "Darpan Arora" <[email-masked]>, "HR" <[email-masked]> 
Sent: Tuesday, September 21, 2021 2:37:22 PM 
Subject: FW: Tech Support Candidate - Preetha Nair 

Please check this girl, not sure what sort of profile she is looking for. What are her salary expectations 

From: Preetha Nair < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 21 September 2021 at 2:21 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Preetha Nair 

	

	
	
			Tech Support Test 
		
	Name 	Preetha Nair 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 

	Phone Number 	(91) 9503792422 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Pune 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Cpl 	Financial Analyst 	Feb27,2021 	9,00,000 
Previous Employer 1 	Bank of New York -Mellon 	Operation Analyst 	March 03,2009 	160,000 
Previous Employer 2 	V. Customer 	Technical support engineer 	Sep 21, 2007 	204,000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Will check 
1) Network Connection( wifi status/ for wired connection, make sure Ethernet cable is not slipped out) 

2) If connection status is okay, check aeroplane mode status on or off 

3) meanwhile, can check whether other websites are accessible or not 

4) check lights on router/modem 

5) reboot router/ modem for 10 secs 

6)if the connection is not working, check the error message 

7) Disable software that might be interfering connectivity (example: ad blockers) 

8)try different browser/s 

9)check DNS 

10) restart computer 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) phone-settings 
2) bluetooth 
3)turn on bluetooth 
4)press the “ on” button on blue tooth speaker to make the device available for connection 
5) on phone list of available devices to connect will be shown 
6) select the device name/ brand 
8) click on name of the device to connect 

( usually we get an instant notification on phone that your phone is connected to this particular device ) 
	What according to you makes you a good candidate for customer service or technical support job? 	1) Genuine / honest interest in serving customers 
2) Effective communication skills 
3)Patience to bear the bad attitude of both customers and team members 
4) Excellent Phone Skills 
5)Attention to detail skills 
6)Data entry skills 
7) Professionalism 
8) Interest to learn / improve IT skills (for tech ) 

	On a scale of 1 - 5 please rate your fluency in spoken English 	5