Subject: Tech Support Candidate - Neeraj Singh
From: Neeraj Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Sep 2021 05:07:44 -0400

| | Tech Support Test

Name | Neeraj Singh
E-mail | [email-masked]
Phone Number | (+91) 9716101802
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhiwadi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | It infocube it services | Technical support Engineer | August 2020 | 40000
Previous Employer 1 | Exceller computer services LLP | Technical support Engineer | September 2018 | 38000
Previous Employer 2 | Quattro global services | Technical support Engineer | June 15 | 21000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of I'll check internet is working or not than I'll check the proxy and also try to change the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | We need to turn on both device and turn on the bluetooth and try to connect.
What according to you makes you a good candidate for customer service or technical support job? | Give the best resolution to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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