Subject: FW: Tech Support Candidate - Preetha Nair
From: Deeksha Dadu <[email-masked]>
To: Darpan Arora <[email-masked]>, Livesalesman <[email-masked]>
Date: Tue, 21 Sep 2021 09:07:22 +0000

Please check this girl, not sure what sort of profile she is looking for. What are her salary expectations

From: Preetha Nair <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 21 September 2021 at 2:21 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Preetha Nair

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Preetha Nair
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9503792422
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Pune
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Cpl     Financial Analyst       Feb27,2021      9,00,000
Previous Employer 1     Bank of New York -Mellon        Operation Analyst       March 03,2009   160,000
Previous Employer 2     V. Customer     Technical support engineer      Sep 21, 2007    204,000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Will check
1) Network Connection( wifi status/ for wired connection, make sure Ethernet cable is not slipped out)

2) If connection status is okay, check aeroplane mode status on or off

3) meanwhile, can check whether other websites are accessible or not

4) check lights on router/modem

5) reboot router/ modem for 10 secs

6)if the connection is not working, check the error message

7) Disable software that might be interfering connectivity (example: ad blockers)

8)try different browser/s

9)check DNS

10) restart computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) phone-settings
2) bluetooth
3)turn on bluetooth
4)press the “ on” button on blue tooth speaker to make the device available for connection
5) on phone list of available devices to connect will be shown
6) select the device name/ brand
8) click on name of the device to connect

( usually we get an instant notification on phone that your phone is connected to this particular device )
What according to you makes you a good candidate for customer service or technical support job? 1) Genuine / honest interest in serving customers
2) Effective communication skills
3)Patience to bear the bad attitude of both customers and team members
4) Excellent Phone Skills
5)Attention to detail skills
6)Data entry skills
7) Professionalism
8) Interest to learn / improve IT skills (for tech )

On a scale of 1 - 5 please rate your fluency in spoken English  5