Subject: Fwd: Tech Support Candidate - Sumit Sharma
From: HR Livesalesman <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Darpan Arora <[email-masked]>
Date: Tue, 21 Sep 2021 01:44:25 -0700 (MST)

Hi Pritish, 

Please check this person for EPOS. My Reference. 

    * He is Good in Comm Skills 
    * Worked with IBM in Tech Support 
    * Immediate Joiner 

Regards, 
Darpan Arora 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 20, 2021, at 9:36 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Sumit Sharma 
E-mail 	[email-masked] 
Phone Number 	(0512) 9304267963 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Kanpur 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	IBM 	Technical support representative 	December 2017 	18000 
Previous Employer 1 				
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Chrome: 
Tap "Three dots" on the top right corner of window (Below close button and right next to profile button). 
Click "settings". 
Scroll down and find "Privacy and Security". 
Click "Clear browsing data". 
Select "Browsing History , Cookies and other data and Cached images and files" 
Click "Clear Data". 

Safari 
Click "settings icon" on the top right corner of the window. 
Click "Reset safari". 
DESELECT "Remove saved names and passwords". 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Torn on the bluetooth device, 
Make it " Discoverable" 
Open bluetooth settings in your phone. 
Click "Search for available devices". 
Click the Bluetooth Device Name. 
Follow pairing if asked. 

What according to you makes you a good candidate for customer service or technical support job? 	Candidate should be a good listener. He should have good probing skills. He should be able to understand the understand whole scenario that the user is going through. 
He needs to be patient, focused. A good executive also educates the user in case of normal troubleshooting that the user can do himself without putting much time or effort. 
He should be able to convey information efficiently and clearly. Needs to have a polite voice tone and professional communication skills. 
He also should be able to handle a user's anxiety and frustration in case of delayed services or outages. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5