Subject: Tech Support Candidate - Ritesh Kumar
From: Ritesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Sep 2021 03:51:56 -0400

Tech Support
Test

Name

Ritesh
Kumar

E-mail

[email-masked]

Phone Number

(91) 9873582341

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Greater Noida west

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MacOS
Hardware -
Basic
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Trig International

TSE

July 20, 2021

36000/-

Previous Employer 1

Telus International

TSE

Aug
18,2020

38000/-

Previous Employer 2

Next gen global

TSE

July 19,
1999

35000/-

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.Check in another browser.

2.Check other website opening or not.

3.Reset browser.

4.Check internet connection

5.Check in cmd - ipconfig , ping router and website.

6. Turn off wi-fi , Turn on wi+fi

7. Check and enable ,disable adapter.

8. Try to swap ethernet cable if connected by ethernet cable.

9.Turn router of an on,

10. Run winsock reset command .

11.Restart the computer.

After all these steps internet will work.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.Check
Wi-Fi username and password.

2.Check Wi-Fi working on other devices.

3.Setting turn on bluetooth on , check the device name , check status and if
device is showing connect the Bluetooth speaker to mobile.

What
according to you makes you a good candidate for customer service or technical
support job?

As I have a good knowledge about windows , Mac
operating systems and my experience working with global customers make me a good
candidate for customer service or technical support.

On a scale of 1 - 5
please rate your fluency in spoken English

4