Subject: Tech Support Candidate - Vineet Sharma
From: Vineet Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Sep 2021 03:49:52 -0400

Tech Support
Test

Name

Vineet
Sharma

E-mail

[email-masked]

Phone Number

(91) 8865994392

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gurgaon

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vayam info solutions Pvt Ltd

Desktop support
Engineer

Na

20000

Previous Employer 1

Karvy infotech Pvt Ltd

Desktop support Engineer

June 2019

12000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1- Open a
new tab and check to see if you can load another website like google.com or
mozilla.org.

2-Launch another browser, like Internet Explorer, and try to open the site you
were having problems with.

1. If the site works in another browser, see The problem only happens in
Firefox.

2. If the site doesn't work in another browser, check out The problem happens in
all web browsers.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1- Turn
Bluetooth on.

2-Pair a Bluetooth speaker.

3-Connect.

What according to you makes you a good candidate
for customer service or technical support job?

there are
follwoing things which can we use

i.e Communication skill

Quick  response , We identified customer need & wants, keep always smiling
, Attitude, Well Dress  , given proper to the point  answer ,  always work
positive  , time management ,flexible ,organize work

On a scale of 1 - 5
please rate your fluency in spoken English

4