Subject: Fwd: Tech Support Candidate - Muskan Singhal
From: HR Livesalesman <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Darpan Arora <[email-masked]>
Date: Tue, 21 Sep 2021 00:40:10 -0700 (MST)

Hi Pritish, 

Please check this candidate for EPOS. 

    * Good Comm Skills 
    * Worked with Wipro in Airtel Black Account 
    * Fair Knowledge on Tech 

Regards, 
Darpan Arora 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 20, 2021, at 11:14 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Muskan Singhal 
E-mail 	[email-masked] 
Phone Number 	(91) 8826101736 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Sahibabad, Ghaziabad 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Wipro 	Advisor 	31st August 	21k 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will clear the cache memory and history of the browser and then open the website again. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	- Switch on the bluetooth speakers. 
- switch on the bluetooth of my phone 
- once the device name appears paired the device. 

What according to you makes you a good candidate for customer service or technical support job? 	As i have an experience of 1 year in Customer Support from Wipro. And handled 80 customers in a day for a premium process "Bhartiya Airtel". 
I was handling the Escalation Desk. In short i have experience as well as skills for the same. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4