Subject: Fwd: Tech Support Candidate - Gaurav Kumar
From: HR Livesalesman <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Darpan Arora <[email-masked]>
Date: Mon, 20 Sep 2021 23:52:35 -0700 (MST)

Hi Pritish, 

Please check this candidate for EPOS. 

    * Good Comm Skills 
    * Worked with Infosys for 2 Yrs 
    * Can Join in 20 Days 
    * Have Good sound knowledge of Technical. 

Regards, 
Darpan Arora 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 21, 2021, at 11:43 AM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Gaurav Kumar 
E-mail 	[email-masked] 
Phone Number 	(91) 7073287447 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Delhi 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Speakers & Audio 
VPN,MS Office 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Infosys 	Technical Support Executive 	8 October 	20,000 
Previous Employer 1 				
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	>> First of all I will check in other browser if the same issue is happening, so that I can get a knowledge of if issue with browser, site or network. 
>> If not working in any specific browser will clear cache and cookies of that browser and reset it to default state. 
>> If issue with all browser, then will check for other sites to assure that there is no issue with that specific ndtv site(if it is issue with only ndtv site there can be antivirus blockage to that site in my pc). 
>> if issue with all sites will continue with wifi troubleshooting, wherein I will update drivers from both device manager and the vendor site. 
I will also follow few steps like gpupdate /force and sfc /scannow in command prompt. I will run "reset network" in windows search too. I will also do dns flush in cmd. After these steps will tell user to restart pc and check. It should work fine if issue with network/site/antivirus after this. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	>> For connecting Bluetooth speaker to my mobile phone, I will first need to enable Bluetooth in my mobile and search for the speaker. 
>> After I get the speaker I need to click on that and enable allow option. 
>> After I give permission ,the Bluetooth speaker will get connected to my mobile phone and I can play music or continue other stuffs. 
What according to you makes you a good candidate for customer service or technical support job? 	>> As having completed my graduation from a technical background and having a 2 years of experience in Technical support in Infosys where I support USA clients in all technical issues that they get in the laptop/pc, so I can consider myself as a good candidate for the Job. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5