Subject: Tech Support Candidate - Trivendra Singh Chauhan
From: Trivendra Singh Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Sep 2021 14:20:10 -0400

| | Tech Support Test

Name | Trivendra Singh Chauhan
E-mail | [email-masked]
Phone Number | (+91) 9872431177
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Agra,Uttar Pradesh.
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freecharge | Campus ambassador | 20 july 2019 | Target based
Previous Employer 1 | Happy Shappy | Campus ambassador | 07 july 2020 | Target based
Previous Employer 2 | Techfest IIT Bombay | Campus ambassador | 19 September 2019 | Target based

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly,As a software engineer , I'll try my self to find out the error.And try to resolve it.
According to me possible reasons that website couldn't load are:-
1.Make Sure ,I have an Good Internet Connection.
2.Then , I'll try to open it on desktop version because some websites are not mobile compatible.
3.Try to find out the error given by the website,means whether the error is from my side or server/website side.
4.checking the web Browser compatibility.
5.Try to open in other device.
But if from some reasons it would not be able to correct then I'll ask for help from my friends,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps are:-
1.Make sure both devices must be powered on.
2.Now set the mode of Bluetooth speaker to Bluetooth.
3.Turn on mobile phone's Bluetooth and search the Bluetooth speaker on Bluetooth search.
4.Then pair the Bluetooth speaker with Mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

As i am confident about my skills of dealing with customer and their satisfaction and my way to convince them through my work quality and some tech background also supports me to gives some advantages on this role .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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