Subject: Tech Support Candidate - Kapil Dev Pandey
From: Kapil Dev Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Sep 2021 14:09:56 -0400

| | Tech Support Test

Name | Kapil Dev Pandey
E-mail | [email-masked]
Phone Number | (91) 8700552703
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nicole infosoft | IT BDM | till now | 24k
Previous Employer 1 | Bada Business | Business Consultant | 31Mar2021 | 20k
Previous Employer 2 | PolicyX | Senior Sales Consultant | 31Nov2020 | 20k

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | So in the situation when I am trying to open website of NDTV.com so I will do I will check all spelling in that  situation and restart my browser again try to open that website and if after that that thing is not resolved I will contact to computer technical expert for further concern.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I have to switch on the Bluetooth device and then will check it's availability in mobile phone if  it's showing I will try to connect then when we are connecting first time  so it is asking for code verification ad then we can put that code our device is perfectly connected with Bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

Customer problem understanding
Problem solving
Critical thinking

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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