Subject: Tech Support Candidate - Muskan Singhal
From: Muskan Singhal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Sep 2021 13:44:13 -0400

| | Tech Support Test

Name | Muskan Singhal
E-mail | [email-masked]
Phone Number | (91) 8826101736
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sahibabad, Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wipro | Advisor | 31st August | 21k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will clear the cache memory and history of the browser and then open the website again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Switch on the bluetooth speakers.
- switch on the bluetooth of my phone
- once the device name appears paired the device.

What according to you makes you a good candidate for customer service or technical support job?

As i have an experience of 1 year in Customer Support from Wipro. And handled 80 customers in a day for a premium process "Bhartiya Airtel".
I was handling the Escalation Desk. In short i have experience as well as skills for the same.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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