Subject: Tech Support Candidate - Rishabh Pathak
From: Rishabh Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Sep 2021 12:47:15 -0400

Tech Support
Test

Name

Rishabh
Pathak

E-mail

[email-masked]

Phone Number

(91) 8369611151

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

mumbai but will relocate to
delhi

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Property ok

BDM

1st August

25k

Previous
Employer 1

Square Yards

BDE

1st September

20k

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First  Restart your device once If the system is
still unable to access the website then restart your router (network device) if
still you are unable to access then click on globe like structure on a bottom
left and check if you are connected with the correct wifi or not if connected
with the correct one and still unable then right click and then  select
properties and then click troubleshoot and find the error then resolve it if
still the access denied then the site would be down due to server issue

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First go to setting in your phone then select
bluetooth and then On the bluetooth on your device and also of speaker and then
click on scan new device and then select the name of the speaker and then pop up
will appear and  then pair it with the speaker and then enjoy your music

What according to you makes you a good candidate
for customer service or technical support job?

According
to me , I have a good technical knowledge and i am very confident with my
communication skill and I am very much  enthusiast with my work and i will love
to troubleshoot  others issue

On a scale of 1 - 5 please rate your
fluency in spoken English

4