Subject: Tech Support Candidate - Neethu Pauly
From: Neethu Pauly <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Sep 2021 10:34:39 -0400

| | Tech Support Test

Name | Neethu Pauly
E-mail | [email-masked]
Phone Number | (91) 9400746772
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kerala
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.At first i would check the internet connectivity is stable or not
2.secondly i go for checking the url is correct or not
3.If the problem is not still solved, then i would press ctrl+f5 for a hard refresh.
4.If the internet connection is stable and if the problem is in the website side,then i would search the keywords for ndtv and will find an appropriate site for ndtv.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the mobile phone's bluetooth connectivity.
2.Turn on the bluetooth headset.
3.search for devices on mobile phone
4.Find the brand name of the bluetooth headphone
5.select the headphone device
6.pair the mobile with headphones

What according to you makes you a good candidate for customer service or technical support job? | I think that i can help with the customers for providing the better communication in a polite manner and calmly listen to their issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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