Subject: Tech Support Candidate - Abhijit Pattanaik
From: Abhijit Pattanaik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Sep 2021 10:24:17 -0400

Tech Support
Test

Name

Abhijit
Pattanaik

E-mail

[email-masked]

Phone Number

(91) 7898897198

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Indore

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

CSE

17 SEP 2021

24,380

Previous Employer 1

Hinduja Global
Solutions

CCE

30 OCT 2016

9,650

Previous Employer 2

Delta Educations

Soft skill
Trainer

11 MAR 2013

5,000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check Internet connection -Refresh the Page -
Clear Caches and Cookies - Will be checked if website is down for all or just
me- Restart computer - Check Browser is up to date or not -Try another web
browser

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Settings-Select Bluetooth option - Turn ON -
List of available devices will showing - Press  switch on speaker which will be
showing as discoverable with a symbol on it - Select pair new device - wait for
phone to be connected.

What according to you makes you a
good candidate for customer service or technical support job?

Co-operative, Stability , Willingness , Problem solving
,Communication , Passionate about their work , Empathy, Patience ,Active
listening, Understanding people

On a scale of 1 - 5
please rate your fluency in spoken English

5